Examining Unrecognized Charges

When "ElevateJewls" shows up on your financial statement

"ElevateJewls" will show up on your billing or bank statement whenever you make a purchase from "ElevateJewls" or one of its associated companies, including when your subscription renews. It can also appear if a family member buys something from "ElevateJewls" or its parent company.

If you’re still unsure where the charge came from

Can't locate a matching charge on elevatejewls.co? Check if you might have used a different account to make the purchase or if a family member bought something from elevatejewls.co.

1. Look through your email for "Thank you for your purchase" or "Order summary".

2. Find a receipt in your email that matches the charge on your bank or billing statement.

3. Review the sender’s email address on the receipt and visit the corresponding domain website. Example, "[e-mail]"

4. Go to the store's website and check if the design or content looks familiar.

5. If you recognize the website:

   • Check the top of the website and click "Contact Us"
   • Go to the footer and click for "Submit a Ticket"

Contact ElevateJewls Support

If you checked the domain's website above and your emailed receipts and you're still not sure why you were charged, contact Casesize Customer Service.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.