I am requesting a refund for the order I placed.

Dissatisfied

1. Our Product Research Team invests a significant amount of time and effort into identifying products that we believe our patrons will love. These products are carefully chosen based on market demand, current trends, and what we believe will be hot items that customers are seeking. We ensure that every item we select is in high demand and aligns with what is trending in the marketplace.
2. As a small business, we deeply value our customers and request their understanding of the numerous costs involved in running a business. We kindly ask that customers take the time to research and confirm the product they are purchasing, ensuring it is exactly what they need. If the item does not meet their expectations or needs, we recommend refraining from completing the purchase to avoid any misunderstandings.
3. While we understand that you may not be satisfied with the product, we must inform you that, due to the operational costs already incurred in processing and fulfilling your order, all sales are considered final. Unfortunately, refunds are not possible at this point.

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase and not proceed with the order if they think our product is not the one they are looking for or does not meet their needs.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.