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No Tracking Number Yet
- If you haven't received a tracking number by email, kindly reach out to us via our Contact Form page. We'll check with our Fulfillment Center to see if changes can still be made. You will receive an update within 24 to 48 business hours on whether the modification was successful.
The Tracking Number Has Been Emailed
- If your shipment status shows βLabel Createdβ or βThe shipment notification has been sent,β please reach out via our Contact Form page. We will check with our Fulfillment Center to see if changes are feasible and update you within 24 to 48 business hours.
- We appreciate your understanding that if the shipment status has already progressed beyond βLabel Createdβ or βThe shipment notification has been sent,β we may not be able to pull back the parcel, as it has likely departed from our Fulfillment Center and is en route. However, we will make every effort to contact the shipping carrier and explore any possibilities to stop or reroute the package. Please rest assured that we will do our utmost to assist you, though a successful interception cannot be guaranteed.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.